At The Labon, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
- Refunds are only applicable to products purchased directly from thelabon.com.
- To be eligible, items must be unused, unopened, and in their original packaging.
- Refund requests must be made within 7 days of receiving your order.
2. Non-Refundable Items
- Opened, used, or damaged products.
- Items purchased during promotions, discounts, or clearance sales.
- Customized or made-to-order products.
3. How to Request a Refund
- Email us at info@thelabon.com with your order number, reason for the return, and clear photos.
- Our team will review your request within 3 business days.
- If approved, you will receive instructions to return the product (return shipping is the customer’s responsibility).
4. Refund Process
- Once the returned item is received and inspected, we will issue a refund to your original payment method within 7-10 business days.
5. Damaged or Incorrect Orders
If you receive a damaged or incorrect product, please contact us immediately at info@thelabon.com with photos, and we will arrange a replacement or full refund at no extra cost.